Online service data transfer issues

Incident Report for Polar

Resolved

Synchronization issues have been resolved and you can sync your device normally again. Apologies for the inconvenience these issues may have caused you.

Posted Sep 12, 2020 - 09:36 UTC

Monitoring

We’ve implemented a fix and are gradually resuming normal operations. We’re monitoring the results and while it looks good, there might still be some minor hiccups. Thank you for your patience.

Posted Sep 12, 2020 - 09:05 UTC

Update

We are continuing to investigate this issue.

Posted Sep 12, 2020 - 09:04 UTC

Investigating

Our online services are experiencing data transfer issues. Data synchronization may be slower than normal or fail altogether. We are investigating the root cause and will provide an update as soon as possible. All data is safe.

Posted Sep 12, 2020 - 08:22 UTC

This incident affected: Polar Flow mobile application and Polar Beat mobile application.