A fix has been implemented and we are monitoring the results.
Posted May 12, 2020 - 08:30 UTC
Unfortunately the Polar support material portal is currently unstable, which may cause access to the site to be slow, or to fail altogether. We are investigating the root cause and will provide an update as soon as possible. If urgent, you can either reach our Customer Care through Facebook (https://www.facebook.com/PolarGlobal/) or Twitter (https://twitter.com/polarglobal).