Slowness and sync problems caused by Daylight Saving Time

Incident Report for Polar

Resolved

This incident has been resolved.

Posted Oct 31, 2022 - 07:21 UTC

Update

We are continuing to monitor for any further issues.

Posted Oct 30, 2022 - 10:11 UTC

Update

We are continuing to monitor for any further issues.

Posted Oct 30, 2022 - 08:57 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 30, 2022 - 08:56 UTC

Investigating

Our servers are always experiencing extra high loads on the day that Daylight Saving Time starts or ends. This may show as slowness or synchronization failing altogether. Please try again later. Thank you for understanding!

Posted Oct 30, 2022 - 07:14 UTC

This incident affected: Polar Flow web service, Polar Flow mobile application, Polar Beat mobile application, account.polar.com, Polar API/3rd party sync, Data transfer to MyFitnessPal, Data transfer to Strava, Data transfer to TrainingPeaks, Data transfer to komoot, and Data transfer to Nike.