Data transfer unstable

Incident Report for Polar

Resolved

This incident has been resolved.

Posted Oct 02, 2024 - 12:24 UTC

Monitoring

The problem has been identified and a fix has been deployed to address the data transfer issues. Our engineers are currently monitoring the situation to ensure stability and performance.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

Posted Oct 02, 2024 - 10:20 UTC

Investigating

Our online services are experiencing data transfer issues. Data synchronization may be slower than normal or fail altogether. We are investigating the root cause and will provide an update as soon as possible. All data is safe.

Posted Oct 02, 2024 - 09:39 UTC

This incident affected: Polar Flow web service, Polar Flow mobile application, Polar Beat mobile application, and account.polar.com.