Data transfer unstable

Incident Report for Polar

Resolved

This incident has been resolved.

Posted Sep 19, 2020 - 01:31 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 19, 2020 - 00:57 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 19, 2020 - 00:47 UTC

Investigating

Our online services are currently experiencing a higher than normal amount of load, which may be causing synchronization to be slow, or to fail altogether. We are investigating the root cause and will provide an update as soon as possible. All data is safe.

Posted Sep 19, 2020 - 00:37 UTC

This incident affected: Polar Flow web service, Polar Flow mobile application, Polar Beat mobile application, Polar Club mobile application, Polar Team Pro, Polar Team Pro mobile application, and Polar API/3rd party sync.